In order to meet the service needs of end customers, Shantui service personnel visited the equipment construction site in West Africa to debug, maintain, inspect and train the equipment.
A Shantui terminal customer in Kinshasa, Congo, has more than 10 kinds of Shantui machinery products. The service personnel drove more than 500 kilometers to the mining area to assemble and debug a newly arrived SG21-3 motor grader, and inspect/repair the bulldozer in operation at the customer site. After the inspection, the maintenance personnel also conducted a three-day operation and maintenance training for the equipment operators. While serving the terminal customer, the service staff also actively visited customers along the route, provided technical service support for the project equipment where they were located, and resolved customer equipment failures in a timely manner. This time achieved the expected results and won high praise from customers.
After Shantui equipment enters the Kinshasa Congo in batches, Shantui service personnel will continue to do pre-sales and after-sales services, and always stick to the front line of overseas services to ensure that Shantui can develop overseas markets.
Post time: Dec-27-2021